Support for Leaders
USPS leaders play a critical role in the well-being of your team. The EAP is here to support you — not only as a leader but as a person.
How EAP Supports Leaders
Whether you're guiding a team through change, responding to a crisis, or managing day-to-day challenges, EAP can help you:
- Consult on employee behavior or performance issues
- Prepare for and respond to critical incidents
- Recognize signs of stress or burnout
- Identify mental health concerns
- Improve team communication and morale
- Refer employees to EAP services appropriately
Supervisor & Union Consultations
Not sure how to approach a tough situation with an employee? Call EAP for a confidential* consultation. We’ll help you:
Understand the situation and what may be driving it
Find the right words to approach the conversation
Know when and how to refer someone to EAP
Follow up while respecting boundaries
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“The EAP helped me have a productive conversation with an employee who’d been shutting down. It changed everything.” — Supervisor, Processing Plant“
EAP Trainings & Workshops
Equip your team — and yourself — with practical tools. We offer sessions on:- Leadership during change or crisis
- Stress and resilience for teams
- Conflict resolution
- Mental health awareness
- Work-life balance
When You Need Support Too
Leaders face stress, isolation, and burnout too. EAP isn’t just for your team — it’s for you. Talk with an EAP professional confidentially about:
- Stress or fatigue
- Conflict with coworkers
- Personal issues at home
- Coping with grief or trauma
Employee and Labor Relations
The USPS Employee and Labor Relations Manual (ELM) references the EAP as part of the Postal Service’s commitment to creating a supportive and ethical workplace. The EAP offers confidential resources to help employees address personal or work-related challenges without stigma, supporting both individual well-being and organizational health.
*EAP counselors have master’s degrees and are licensed professionals. Your privacy is protected by strict federal and state confidentiality laws and regulations and by professional
ethical standards for counselors. Information you share with the EAP may not be released to anyone without your prior written consent, except as required by law (e.g. when a
person’s emotional condition is a threat to him or herself or others, or there is suspected child or elder abuse) or the issuance of a court order upon a showing of good cause.
