USPS EAP

800-327-4968

800-EAP-4YOU

Counseling Services

Something on your mind? Request counseling. Talking to an expert can give you a chance to process things before they start to impact your health. Your EAP offers confidential* access to counseling programs and services available to address your concerns.

We aim to accommodate the needs of those we serve by offering flexible ways to connect.

By removing location and scheduling barriers, employees have greater flexibility and more options when it comes to seeking assistance. The following counseling services are offered for your convenience:

Face-to-face Counseling

Meeting with a counselor face-to-face is an effective way to work through life's challenges. Our EAP professionals offer an in-person, traditional approach in which clients travel to the counselor's office to attend sessions in-person. The neutral space offers a focused environment—away from daily life—that can increase comfort when sharing private information.

Telephonic Counseling

The most obvious advantage to scheduled telephonic counseling is that it offers more convenience in the comfort of your own home and eliminates the travel time. Telephonic counseling is a great option if you find it hard to get out and about for any reason.

Video Counseling

Video counseling offers the same benefits as telephonic sessions—from removing travel hassles and providing flexibility for busy schedules to increased comfortability and access for those with limited options—with the added value of nonverbal cues and being able to see and interact with your counselor on the video.

Online Therapy

Online services offer different options for receiving counseling, which include exchanging messages, chatting live, speaking over the phone and video conferencing with your counselor. These different methods of communications can be used in combination based on needs, availability, and convenience.

Web-based Tools

Technology becomes more and more integral to everything we do. Digital wellness tools are more widely available to improve mental health. Your EAP offers a highly interactive, individually-tailored app to help reduce stress, anxiety, chronic pain, and more. It's safe, secure, and personalized. Track your health, enjoy activities, and find support for many types of emotional and physical challenges.

"In-the-Moment" Support

"In-the-Moment" Support (ITMS) is a brief consultation with a licensed mental health professional who will listen and offer momentary support. Providing an opportunity for callers to ask questions, air a concern or briefly discuss a problem, an EAP professional will listen and offer a short-term, solution-focused approach and recommend next steps.

Call the USPS Employee Assistance Program today to set up counseling services:
800-327-4968 (800-EAP-4YOU)
TTY: 877-492-7341

Life can sometimes feel a bit overwhelming. Your EAP offers a wide variety of options in providing support to help overcome obstacles. Visit the links below to find more information regarding the counseling services available to all Postal employees and eligible family members through your Employee Assistance Program:

Discover different ways to connect.

New to counseling? What to expect...

Interested in additional services?

*EAP counselors have master’s degrees and are licensed professionals. Your privacy is protected by strict federal and state confidentiality laws and regulations and by professional ethical standards for counselors. Information you share with the EAP may not be released to anyone without your prior written consent, except as required by law (e.g. when a person’s emotional condition is a threat to him or herself or others, or there is suspected child or elder abuse) or the issuance of a court order upon a showing of good cause.